Terms

Disclaimer

This information (and accompanying material) provided by the Total Wellbeing Group is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. Total Wellbeing Group strongly asdvises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. Total Wellbeing Group strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

Terms and Conditions

These terms and conditions govern the sale of products by us (Total Wellbeing Group) to you on the TotalWellbeingGroup.co.uk website. These terms and conditions constitute the entire agreement between the Total Wellbeing Group and you the customer. Please read these conditions carefully before purchasing Total Wellbeing Group products. By ordering our products, you signify your agreement to be bound by these terms and conditions.

Our Contract

Our Contract When you place an order to purchase a product from us through the Total Wellbeing Group website, you will be sent an e-mail confirming receipt of your order and setting out the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send you an e-mail Delivery Confirmation. Confirmation of payment will be sent by email direct from Paypal, only after payment has been confirmed will your order be processed. The acceptance of your order will be completed at the time we send the Delivery Confirmation E-mail. Any products on the same order which have not been confirmed on the Delivery Confirmation E-mail as having been dispatched do not form part of that contract.

Delivery Time

Total Wellbeing Group items are usually dispatched within within 48hours. All items ordered are dispatched by First Class post. We cannot deliver to PO Boxes. Currently, the Total Wellbeing Group do not deliver outside the UK

Payment

Our prices and charges are shown on the Website. We reserve the right to request that we receive payment from you before we supply any products to you, we also reserve the right to change prices, stock availability and or other information contained herein without prior notice.

Ownership and title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises. All sales are ex works.

Electronic communications

When you transact with Total Wellbeing Group or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the TotalWellbeingGroup.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act. This condition does not affect your legal rights .

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of England

Returns & Refunds Policy

If you return goods to us, unopened, within 2 weeks of dispatch we will refund the amount charged. We do advise you obtain proof of posting from your local post office. Please note we can only refund your money in cases where 1) goods have been damaged 2) goods have been incorrectly dispatched.  We regret that no refunds will be given on products already opened unless previously agreed with the Total Wellbeing Group.

if you are not entirely satisfied with Intestinal Tone, simply return your product by ‘signed for’ delivery within 14 days of receipt and we will refund the cost of your product (less delivery)

All Returns should be sent to the following address:

Total Wellbeing Group, PO Box 2, Cheltenham, GL54 5YR.

Offers on our website may differ from our other promotions. This returns policy does not affect your legal rights.

Cancellations

Orders are processed almost as soon as they are placed and it is not possible to cancel or change an order on the website once it has entered the dispatch process. If you no longer want the item you ordered, please return the item to us in accordance with our Returns & Refunds Policy and you will receive a full refund for the price you paid for the item(s)

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed time scales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for a product which has been advertised at an incorrect price but we shall give you the option to either cancel the order or confirm the order at the correct price.

For Customer Service Department

Please call:

Tel: 0845 652 8118

Email: info TotalWellbeingGroup.co.uk

By Post: Total Wellbeing Group, PO Box 2, Cheltenham, GL54 5BJ

Privacy Statement

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully

(in accordance with the Data Protection Act 1998).

If we collect information about you via online forms, it is for 2 reasons:

firstly, to process your order and

secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we might collect about you includes:

your name

email address

address

phone number

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area)

we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. test here

If you have any questions/comments about privacy, you should contact us.